Hello erosario,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jul 13, 2016 Question:How do I sign into an O365 account?
Resolution:Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello fortytwo,
Your original post stated you are using the latest software which would be 4.0.12 but above explains 4.0.11 instead which is not the latest software.
I added some additional details to the Asterisk BLF FAQ post as the NOTIFY send by your yet unknown Server needs to add additional information in order for this to work:
The below notifycid=yes causes Asterisk to add a "target uri = callID" to the XML of the SIP NOTIFY. Without this target uri the Polycom phone will not do a directed pickup.
Any other compatible SIP server also needs to utilize this functionality within their SIP NOTIFY.
Does your NOTIFY contain this ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello erosario,
In my role as a Polycom employee I am unable to provide this kind of service.
Did you check this FAQ here as of yet:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
Does the failing Domain use MFA aka modern authentication? If yes then this is currently not supported and will be added to a future release.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello afathi,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?
Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello erosario,
You did not answer the MFA question and you also did not follow the suggested FAQ and pm'ed me a part of a log which you believed is sufficient.
I cleared some company information and post this here:
0803165737|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0803165737|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 0803165742|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 0803165742|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = erosario@<removed>.org 0803165742|sip |*|00|Sip Register Usr:erosario@<removed>.org Dsp:erosario Auth:'Using Login Cred' Inx:0 0803165742|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0803165742|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt) 0803165742|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted 0803165747|copy |4|00|Configuration of URL failed 0803165747|cfg |4|00|Prov|Could not download file 64167f1e632d-phone.cfg 0803165747|cfg |4|00|Prov|Uploading phoneLocal.cfg failed 0803165747|cfg |4|00|Prov|Update configuration failed0803165752|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165752|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.0803165756|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.<removed>.org' found no records 0803165756|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.<removed>.org' found no records0803165756|sip |*|00|Sip Register Usr:erosario@<removed>.org Dsp:erosario Auth:'Using Login Cred' Inx:0 0803165756|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty 0803165756|sip |4|00|Failed to connect to [<removed><removed>129.120:443] : Error[Operation now in progress] 0803165807|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165811|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.<removed>.org' found no records 0803165811|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.<removed>.org' found no records 0803165811|sip |4|00|Failed to connect to [<removed><removed>100.8:443] : Error[Operation now in progress] 0803165811|sip |4|00|Failed to connect to [<removed><removed>80.24:443] : Error[Operation now in progress] 0803165812|sip |4|00|Failed to connect to [<removed><removed>170.200:443] : Error[Operation now in progress] 0803165812|sip |4|00|Failed to connect to [<removed><removed>85.104:443] : Error[Operation now in progress] 0803165812|sip |4|00|Failed to connect to [<removed><removed>151.24:443] : Error[Operation now in progress] 0803165812|sip |4|00|Failed to connect to [<removed><removed>156.88:443] : Error[Operation now in progress] 0803165812|sip |4|00|Failed to connect to [<removed><removed>113.168:443] : Error[Operation now in progress] 0803165812|sip |4|00|Registration failed User: erosario, Error Code:480 Temporarily not available 0803165827|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165828|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165836|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165837|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165838|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.<removed>.org' found no records 0803165838|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.<removed>.org' found no records 0803165838|sip |4|00|Failed to connect to [<removed><removed>129.120:443] : Error[Operation now in progress] 0803165838|sip |4|00|Failed to connect to [<removed><removed>100.8:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>80.24:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>170.200:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>85.104:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>151.24:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>156.88:443] : Error[Operation now in progress] 0803165839|sip |4|00|Failed to connect to [<removed><removed>113.168:443] : Error[Operation now in progress] 0803165913|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165922|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165923|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165923|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165924|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165924|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 0803165924|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.<removed>.org' found no records 0803165924|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.<removed>.org' found no records 0803165924|sip |4|00|Failed to connect to [<removed><removed>129.120:443] : Error[Operation now in progress] 0803165924|sip |4|00|Failed to connect to [<removed><removed>100.8:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>80.24:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>170.200:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>85.104:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>151.24:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>156.88:443] : Error[Operation now in progress] 0803165925|sip |4|00|Failed to connect to [<removed><removed>113.168:443] : Error[Operation now in progress] 0803170017|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
I suggest you check with your own network team and then contact SCANSOURCE COMMUNICATIONS who we sold the Trio to back in 07/04/2017.
You can of course come back to the community but without changing the logging and following basic instructions and at least posting the currently used software version there is not a lot we can do.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello CharlesRose,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
The above FAQ post explains the digitmap and also has a UK dialplan as a example.
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello Dao Tran,
I had a brief look at the config but whoever created this has no clue what they have done as it contains all sorts or parameters either not applicable for the Platform aka the VVX1500 or for different Call Servers aka Skype for Business / LYNC.
I suggest you factory reset this unit and start with a basic configuration aka a line registration and then try to follow the FAQ in regards of BLF and see what happens.
The next step, as already outlined, would be a PPI aka Pay Per Incident ticket with the named Polycom reseller.
You can keep posting logs or config here for other community members to look at by I am unable to support you any further.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello SnowyOwl,
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
The Video FAQ contains this:
Jun 23,2014 Question: Can I use a API with a HDX or RealPresence Group Series video systems?
Answer: Please check the relevant Integrator's Reference Manual => here <=. Please note that the Telnet Port 24 is being used.
The above contains all possible commands.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello SnowyOwl,
the reason you should post your Software Version was outlined in my original response.
In addition not using a current software release could be the reason for your issue in the first place.
There is no such setting and you would have to pull the power and plug it in again. I suggest you look into getting on a currently supported release and then, if the unit is still behaving like it is now, involve Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello JoshHatchUSGS,
Polycom manufactures these devices for Avaya and they are supported and maintained by our partner Avaya
Best Regards
Steffen Baier
Hello Lenart,
welcome to the Polycom Community.
This fully depends on what the far end sends us and if you have ever stored the inbound number in your personal directory.
The community's VoIP FAQ contains this post here:
Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?
Resolution: Please check => here <=
and maybe to troubleshoot this:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello mlm081375,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
The above is also stated in the Read First: Welcome to the Polycom VoIP Forum
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
Hello fortytwo,
any standard Asterisk Server has this feature and we have been supporting this feature aka SUBSCRIBE and NOTIFY as an RFC forever.
If you believe we should also add your method and you have a valid business plan please follow this:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello Dao Tran,
my first reply asked you to utilize the attendant.uri parameter.
Your replies contain templates from the /Config subfolder which as a standard are not loaded by the phone which seems to utilize the attendant.resourceList.x.address instead.
None of your replies actually contain some logs so myself or others could actually see the phone subscribe to the URI and the reply of the server to this.
As already outlined I am at the end of what I can do for free so please for anyone else follow this up as advised in my multiple replies and try to troubleshoot this using the FAQ posts or please open a support ticket.
Best Regards
Steffen Baier
Polycom Global Services
Hello ibbulbul,
welcome to the Polycom Community.
Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.
Both of these utilize industry standards and are compatible with the release note listed products that we tested.
As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello ibbulbul,
Restrictions and compatibility's are listed within the release notes matching the software version your products are running.
I simply suggest you contact a Polycom reseller in your region as they are specialized and can answer all your questions and sell you the relevant licenses.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello cell22,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello Amjad,
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
I would also include the HDX type or model you are using.
In addition the Video FAQ contains this post here:
Jun 23,2014 Question: What Polycom cameras are supported by the HDX and RealPresence Group Series video systems?
Answer: Please check the Polycom® EagleEye™ Series Cameras data sheet => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello cell22,
The currently latest Version is 5.4.5.9658 Rev AG and should be utilized to exclude any known issues.
If the issue still happens using this version then please go ahead and open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello unitedbo10,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services